Privacy Policy
Last updated: January 2, 2026
Confera, LLC ("Confera," "we," "us," or "our"), a Delaware limited liability company, operates the Confera.io platform and website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
Table of Contents
1. Information We Collect
Information You Provide to Us
- Account Information: When you sign up for our waitlist or create an account, we collect your email address and any other information you choose to provide.
- Communications: When you contact us, we may collect your name, email address, and the content of your message.
- Payment Information: When using our payment features, we collect billing information necessary to process transactions. Payment card details are processed securely by our payment processors and are not stored on our servers.
Information Collected Automatically
- Device Information: We collect information about your device, including device type (mobile, desktop, tablet), browser type, and operating system.
- Usage Data: We collect information about how you interact with our website, including pages visited, features used, buttons clicked, and time spent on pages.
- Log Data: Our servers automatically record information including your IP address, access times, and referring URLs.
Information from Third-Party Integrations
When you connect third-party services to Confera (such as email providers, social media platforms, or payment processors), we may collect information from those services as necessary to provide our functionality, including:
- Email content and metadata from connected email accounts
- Social media messages, comments, and mentions from connected platforms
- Customer conversation data from connected chat services
- Transaction data from connected payment processors
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send you technical notices, updates, security alerts, and support messages
- Respond to your comments, questions, and customer service requests
- Communicate with you about products, services, offers, and events
- Monitor and analyze trends, usage, and activities to improve user experience
- Detect, investigate, and prevent fraudulent transactions and other illegal activities
- Personalize and improve our services, including providing AI-powered features such as smart suggestions and automated responses
- Comply with legal obligations
3. Disclosure of Your Information
We may share your information in the following situations:
- Service Providers: We share information with third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
- Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
- Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Protection of Rights: To protect and defend our rights or property, prevent fraud, or protect the safety of our users or the public.
- With Your Consent: We may share your information for other purposes with your consent.
5. Third-Party Services
We use the following third-party services:
PostHog Analytics
We use PostHog to analyze website usage, track user interactions, and improve our services. PostHog may collect information about your device, browser, and how you interact with our website. For more information, visit PostHog's Privacy Policy.
Payment Processors
We use third-party payment processors to handle payment transactions. These processors have their own privacy policies governing the use of your payment information.
Social Media Platforms
When you connect social media accounts (Facebook, Instagram, Twitter/X, LinkedIn), we access data in accordance with their respective APIs and privacy policies.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Regular security assessments and audits
- Access controls and authentication measures
- Employee training on data protection
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
8. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to certain exceptions.
- Portability: Request a copy of your data in a structured, machine-readable format.
- Opt-out: Opt out of certain data processing activities, including marketing communications.
To exercise any of these rights, please contact us at privacy@confera.io.
California Residents
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, disclosed, or sold, and the right to opt out of the sale of personal information. We do not sell your personal information.
European Economic Area (EEA) Residents
If you are in the EEA, you have rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with a supervisory authority if you believe we have violated your privacy rights.
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.
10. International Data Transfers
Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this privacy policy.
11. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date. You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us:
This Privacy Policy is effective as of January 2, 2026.